Scott Eckstein; Investor Relations; Paymentus Holdings Inc
Dushyant Sharma; Chairman of the Board, President, Chief Executive Officer, Founder; Paymentus Holdings Inc
Sanjay Kalra; Chief Financial Officer, Senior Vice President; Paymentus Holdings Inc
David Koning; Analyst; Robert W. Baird & Co., Inc.
Andrew Polkowitz; Analyst; JPMorgan
John Davis; Analyst; Raymond James
Matthew O’Neill; Analyst; FT Partners
Darrin Peller; Analyst; Wolfe Research
Will Nance; Analyst; Goldman Sachs
Operator
Good day and welcome to the first-quarter 2025 Paymentus Holdings earnings conference call. This call is being recorded. (Operator Instructions)
At this time, I will now turn the call over to Scott Eckstein, Investor Relations.
Scott Eckstein
Thank you, operator. Good afternoon. Welcome and thank you for joining the webcast to review our first-quarter 2025 results. Our earnings release documents are available on the Investor Relations section of the paymentus.com website. They include the earnings presentation that we’ll make reference to during this webcast. This webcast is being recorded.
I hope everyone’s had a chance to review those documents. Our Founder and CEO, Dushyant Sharma, make some opening comments before Sanjay Kara, our CFO, discusses the details of the first quarter of 2025 and our guidance. Follow our prepared remarks, we’ll take questions.
I just remind you that we may make forward-looking statements in the meaning of the Private Securities Litigation Reform Act of 1995. And we refer to non-GAAP financial measures during the webcast. Forward-looking statements are based on management’s current expectations and assumptions that are subject to risks and uncertainties.
Factors that may cause our actual results and material difficult from those expectations are detailed in our earnings materials and our SEC filings that are available on both the SECs and our websites. Information about non-GAAP financial measures, including reconciliations to its GAAP, can also be found in our earnings materials that are available on our website.
With that I’d like to turn the webcast over to Dushyant Sharma. Dushyant.
Dushyant Sharma
Thanks Scott.
Paymentus started in 2025 on a strong footing with excellent results, including year-over-year growth in revenue, contribution profit, and adjusted EBITDA. This performance continues to be driven by our strong sales momentum and higher transaction activity from both new and existing clients.
Based on our outperformance in the first quarter, our strong pipeline, bookings, and backlog at the end of the quarter and the continued momentum in all growth areas of our business, we are feeling good about the remainder of 2025 and beyond. Despite the macro environment, we find ourselves in a very fortunate situation, where we are serving an important part of the non-discretionary essential domestic economy.
Let me provide a real world example. For a typical household, just to be able to cook, you need water, electricity, and gas. These bills are fundamental, and you need to pay for these services. They’re not optional. Just this segment alone gets us to about half of our business.
Similarly, you need to pay for a phone for your rent, mortgage, and taxes. Likewise, if you have a home, car, or life insurance, to maintain coverage, you need to pay for those bills. And you can go down the line of our verticals and realize that it is a privilege to be serving an essential side of the domestic economy with a differentiated and a scale-technology platform and ecosystem like Paymentus.
And from a go-to-market standpoint, we could not ask for a better value proposition that our platform and ecosystem provides our clients, which is reducing the cost to serve while helping them improve the experience for their customers. This value proposition resonates in all economic cycles. Particularly because we are a critical service for revenue collections for the businesses we serve.
Taking into consideration our value proposition resulting in a continued market momentum along with the enormous steam of non-discretionary bills, I continue to believe that our best is yet to come, and we are indeed just getting started.
Turning now to our first-quarter results, revenue was $275.2 million, an increase of 48.9% year over year driven largely by increased clients and transactions. Contribution profit was $87.6 million, up 26.3% year over year. Adjusted EBITDA, which is a significant financial metric for us, was $30 million an increase of 51.3% year over year. Adjusted EBITDA margin was 34.2% in the quarter. It’s a new record.
You will note that over 50% of our year-over-year growth in contribution profit dropped to our bottom line. This is a key aspect of our business model that we have pointed out on previous calls, which is our proven ability to consistently expand our operating leverage without sacrificing growth or innovation.
As we sit here today, It feels great to reaffirm our CAGR model for our primary matrix of 20% top-line revenue growth and 20% to 30% bottom line adjusted EBITDA growth. As is evident from our first-quarter results, we outperformed our CAGR model by a wide margin for both top line and the bottom line. This is reflected in our updated guidance that Sanjay will cover shortly. As a reminder, this CAGR model is for our primary matrix of revenue and adjusted EBITDA only and should not be confused with the secondary matrix, such as contribution profit and OpEx.
As we have been doing quite successfully to date, we will continue to use our strong operating leverage to calibrate contribution profit and OpEx as necessary to achieve these longer-term targets. In addition to these results, we exited the first quarter with strong bookings and a solid implementation backlog. The multi-year commitments under our typical agreements from these bookings continue to give us confidence in our ability to achieve our CAGR model beyond 2025.
Our solid execution during the quarter once again allowed us to surpass the Rule of 40 and doing so by a wide margin at 61. As you have shared previously at payments, our goal remains to continue delivering high-quality earnings alongside solid top-line growth.
Now I’ll review some of our key first-quarter business highlights and accomplishments. During the first quarter, we signed clients in various industry verticals, including utilities, government agencies, telecommunications, banking, and credit unions, insurance, and educational institutions, among others.
We believe this broad mix of new clients shows the diversity of the businesses and the multiple-industry verticals our platform can support. In addition, we signed several new channel partners in various industry verticals to deepen our partner ecosystem. These verticals include property management, education, banking, and credit unions.
Our diverse and ever expanding partner network continues to complement our drag go-to-market strategy. At the same time, we continue to focus on onboarding over considerable backlog. Our onboarding enhancements, incremental investments, as well as constantly improving Face to-face client engagement continue to drive these efforts.
During the quarter, we onboarded clients across multiple verticals, namely utilities, healthcare, telecommunications, property management, insurance, government services, banking, and credit unions.
With that, let me turn it over to Sanjay to review our financial results in greater detail.
Sanjay Kalra
Thanks, Dushyant. And thank you, all, for joining us today.
Before I discuss our first-quarter results and outlook, I’d like to remind everyone that the financial results I’d be referring to include non-GAAP financial measures. Our Q1 press release and earnings presentation includes reconciliations of these non-GAAP financial measures to their corresponding GAAP measures. Both of these are available on our website.
Turning to slide 5. We started off the year with another quarter of very strong financial results driven by higher transaction activity from both new and existing bidders. We believe these results continue to demonstrate the resiliency, stability, and strength of our business.
Our first-quarter 2025 results came in stronger than we anticipated. With revenues of $275.2 million contribution profit of $87.6 million and adjusted EBITDA of $30 million. On the Rule-of-40 basis, we came in at 61, which we are quite pleased with. I’ll discuss the drivers of our outperformance and the strong business momentum behind them shortly. These strong results enabled us to once again exit the quarter with a much stronger cash position. And allowed us the flexibility to allocate capital with a continuous focus on long term growth that also contributed to robust bookings and backlog.
Now let’s review our first-quarter financials in more detail. As I mentioned earlier, first-quarter 2025 revenue was $275.2 million, up 48.9% year over-year. This growth was largely driven by the launch of new builders over the past year, as well as increased same-store sales from existing builders.
We also processed a higher level of transactions during the first quarter, with this number reaching 173.2 million, up 28% year over year. Our average revenue per transaction increased to $1.59 compared to $1.37 in the prior year. This was mainly due to the biller mix, or more specifically the large enterprise builders that we launched during the second half of 2024 with higher average payment amounts.
This is now the second full quarter where we are seeing the benefits of these large enterprise customers. The first-quarter guidance we provided did consider some of this upside into account. But as you can see, it’s still exceeded our expectations.
First-quarter 2025 contribution profit increased to $87.6 million, up 26.3% year over year. This increase also reflects the launch of new billers and higher transactions from existing billers. Contribution margin was 31.8% for the first quarter compared to 33.4% last quarter and 37.5% in the prior year period. The year-over-year reduction reflects the mix of large, higher-volume enterprise billers in our growing customer base. This change in contribution profit was offset substantially by a year-over-year reduction in operating expense margin, which resulted in a record adjusted EBITDA margin of 34.2%. This is consistent with our continued focus on profitability, which I will elaborate on shortly.
Contribution profit per transaction for the quarter was $0.51, similar to the prior year period, demonstrating our ability to expand market share without sacrificing comparable contribution profit per transaction. As we noted before, variables that are outside of our control, such as an increase in the average payment amount or changes in the payment mix, can affect contribution profit on a quarter-to-quarter basis. And, therefore, we treat this as a secondary metric while our gross revenue and adjusted EBITDA remain primary metrics for us.
First-quarter 2025, adjusted gross profit was $72.6 million, up 25.9% year over year. That was in line with the contribution profit growth. As we anticipated, first-quarter 2025 non-GAAP operating expenses increased 13% year over year to $45.5 million. This increase was primarily due to higher research and development expenses as well as sales and marketing expenses.
Again, these increases were planned and mainly driven by increased hiring and agency fees for business from our resellers and partners in order to enhance our technical strengths and convert our strong pipeline into bookings. We expect to make similar investments throughout the year as we continue to execute our go to market strategy. These expectations are already incorporated in our guidance, which I’ll review in more detail shortly.
First-quarter 2025, non-GAAP net income was $17.6 million or $0.14 per share compared to non-GAAP net income of $11.8 million or $0.09 per share in the prior year period. This reflects a non-GAAP tax rate of 25%, which is based on current expectation of our long-term projected tax rate and is reflected in our 2025 guidance. First-quarter 2025, adjusted EBITDA rose 51.3% to $30 million compared to $19.8 million in the prior-year period. Adjusted EBITDA also represented a record 34.2% of contribution profit compared to 28.6% in the prior year period.
We believe the stronger adjusted EBITDA margin demonstrates the inherent operating leverage we have in the business. Note that approximately 56% of our year-over-year growth in contribution profit fell to the bottom line. Related to this, once again, we also exceeded the Rule of 40 for the quarter coming in at 61. This is a measure we take seriously and our team here mon$209.4 million at the end of 2024. The $40.2 million sequential increase was primarily comprised of 50.4 million of cash generated from operations offset by $10.2 million cash used in investing and financing activities, primarily capitalized software. The company does not have any debt.
Free cash flow generated during the quarter was a record 4$1.1 million. This was primarily driven by strong adjusted EBITDA in the quarter and also extracting cash from working capital by reducing our accounts receivable balances, demonstrating that our working capital is fairly liquid and can be converted to cash quickly if needed.
Driving organic growth continues to be our primary focus. Having said that, our strong cash position enables us to maintain financial flexibility to give room for working capital investments as we scale. In addition to this, our ample liquidity allows us to explore attractive M&D opportunities that may arise in order to expand our growth prospects.
Our days sales outstanding at the end of the first quarter was 33% compared to 43% at the end of prior quarter, much better than we expected. Working capital at the end of the first quarter was approximately $280.5 million, an increase of approximately 6.2% sequentially. We had 128.8 million diluted shares outstanding during the first quarter compared to 128.7 million diluted shares outstanding during the prior quarter.
Now I’ll turn to our Q2 2025 and revis$ed full-year 2025 guidance for revenue, contribution profit, and adjusted EBITDA on slide 7. Before discussing full-year guidance, I want to mention that we are continuing to follow the same prudent approach to guidance that we followed during all of 2024 which has proven very successful for us.
As reflected on the slide for Q2 2025, we expect revenues in the range of $255 $260 million. Contribution profit in the range of $89.5 million to $91.5 million and adjusted EBITDA in the range of $28 million to $30 million. On the Rule-of-40 basis for the second quarter of 2025, our guidance implies a range of 48 to 52.
For the full-year 2025, we now expect revenues in the range of 1.075 billion to $1.09 billion, an increase of 3.1% from midpoint of our prior guidance and now representing 24.2% year-over-year growth at the midpoint. Contribution profit in the range of $363 million to $369 million, up 1.1% from midpoint of our previous guidance.
Adjusted EBITDA in the range of $118 million to $122 million, up 5.3% from the midpoint of our previous guidance and now representing 27.4% year over year growth at the midpoint. And our non-GAAP tax rate of 25%. On the Rule-of-40 basis, our guidance implies a range of 49 to 51 for the full-year 2025.
During our past few earnings calls, we provided long-term growth targets for both revenue and adjusted EBITDA, our two primary financial metrics. We stated that our goal was to grow revenue at approximately 20% annually and to grow adjusted EBITDA dollars between 20% to 30% annually. The full-year 2025 guidance we have provided today is consistent with these long-term targets.
Regarding contribution, profit, and operating expenses, which we consider secondary financial metrics, we plan to actively manage our operating expenses, dialing them up or down as necessary depending on how contribution profit is trending throughout the year to enable us to remain a Rule-of-40 company on an annual basis and also over long term. We managed this quite well throughout all of 2024 as well as for the first quarter of 2025. Based on our success to date, we believe we are well suited to keep managing this in the current year, given our strong operating leverage.
In summary, we started 2025 on a solid footing, reporting strong first-quarter results. Throughout the past several quarters, we have consistently demonstrated our ability to generate strong revenue, contribution profit, adjusted EBITDA, cash, and bookings growth. This enabled us to end the first quarter with a substantial backlog. Given our solid footing and strong visibility, we continue to believe we are well positioned for further growth in 2025.
Thank you everyone for your attention today and now I turn it back to Dushyant for final remarks before we open up the call for questions.
Dushyant Sharma
Thanks, Sanjay.
In closing, we started off 2025 with the same momentum that we had throughout all of 2024, which allowed us to deliver year over year growth in revenue, contribution profit, and adjusted EBITDA for the first quarter. We also entered the quarter with a strong bookings and backlog, which continues to support our positive outlook for the rest of 2025 and beyond.
During the quarter, we paid close attention to the consumer and business payment trends in our vast network across multiple verticals, and we continue to see encouraging trends with no slowing down of any kind. I want to reaffirm that we believe based on the size of the opportunity ahead of us, we are just getting started and our best is yet to come.
This belief is based on five factors. First, we service the non-discretionary side of the domestic US economy. Second, we have a great technology platform and an ecosystem that continues to scale processing for hundreds of millions of payments. Third, as exciting as these numbers are, including our record EBITDA margin this quarter, they only tell part of the story.
A lot of our long-term innovation framework that is currently in our expense run rate does not yet provide the additional top line and marginal expansion opportunities that we expect will occur in outer years. This includes interchange monetization, meaning converting power of the interchange from a cost center to a revenue center, artificial intelligence, and other product investments we continue to make for increasing our TAM, including within our own customer base.
Fourth, we have a big customer base and a partner ecosystem along with a sizable portion of US households and businesses that are already using our platform on a regular basis, giving us an ever growing distribution network for our future innovative product offerings and a possibility of a perpetual growth engine. Fifth, we have a phenomenal team of dedicated professionals helping us achieve a long-term vision. So it is very humbling to reflect on these and other dimensions that we believe set a stage for a very bright future ahead for Paymentus.
On that note, I also want to thank all of my team members for their continued efforts and dedication to our company’s success.
That concludes our prepared remarks. I’ll now open the line up for questions.
Operator
(Operator Instructions)
Dave Koning, Baird.
David Koning
Yeah, hey guys, thank you and nice job again.
I guess for my first question, transaction growth for many quarters now has been in a nice 25% to 35% range or 28% this quarter. How much of that is new clients growing and how much is like same store sales, existing clients, and has that changed much the last couple quarters into this quarter?
Sanjay Kalra
Hey Dave, thanks for the question. Appreciate it.
Interesting trends which we are seeing since the past many quarters, I would say the business is growing nicely in both the growth vectors, i.e. the new customers going live and the same store sales. I would say, at this point the year has just begun and these trends are changing over time as we are onboarding a lot of customers and in various different verticals.
And as the business expands more and diversifies more, these trends overall could change and they could move around quarter to quarter. But I think it’s at this point, the growth from new implementations over the last year, I would say is a bigger piece than same store sales. The same store sales are also growing nicely, and in all the verticals.
So I won’t be able to quantify both of them separately, but I would say both of them are growing at a very good pace and they are very comparable to the growth we’ve seen in the past. And kind of the customer mix we have in our pipeline and backlog today give us kind of a good feeling and good assessment based on their transaction history that a similar trend should continue. And we feel very good about where we are.
David Koning
Okay, that sounds great. And I guess my second question.
Net revenue contribution profit you’re guiding up sequentially is very normal. Gross revenue has been up for many quarters in a row, but you’re guiding that down sequentially. Maybe what’s the dynamic there that we would have gross revenue actually come down? Is there something not recurring in the gross part of the revenue line?
Sanjay Kalra
So let me begin by explaining our large enterprise customers. This is kind of call it a different segment of our customers who have just started since 2024. In Q3 we onboarded these large customers and we have not seen a full cycle, i.e. a full four-quarter cycle of these customers to understand the dynamics carefully about how their growth patterns will be. And they are a significant part of our trend.
And what is unknown to us is that the growth which we are seeing in the last 2.5 quarters which are behind us is that growth mainly because of seasonality in their business, or is it primarily due to the advantage these large enterprise customers are getting because of our platform which is giving them an opportunity to scale beyond what we and they were originally expecting.
So I think we need kind of four quarters history or a run rate to assess that we were actually in a very similar position just three months before or I would say two months before when we were guiding for Q1. And we still exceeded that expectation.
We are kind of taking a very similar stance in guiding for Q2. We are taking our original expectations which we had, i.e. in Q3 of 24, that what would be the run rate for Q2 of this quarter. And if that exceeds or said differently, if that follows the trend, what we saw in the last quarter and the quarter before, there might be an upside to revenue, but we’ve taken a prudent posture in terms of how we should guide. We just want to keep our heads straight there, and we want to march and execute and perform. We don’t want to count our chickens before they hatch.
So that’s the strategy and and you’re absolutely right. Based on seasonality, the CP is going to go up in Q2 compared to Q1, which is incorporated in our guidance, but the revenue upli may happen if the trend continues. If not, the impact on CP will not be as significant, I think, and we factor that in our guidance.
David Koning
Got you. Great job guys. Thank you.
Dushyant Sharma
Thank you.
Operator
Andrew Polkowitz, JPMorgan.
Andrew Polkowitz
Hey, good afternoon, guys. Thank you for taking my question.
First question, I wanted to ask, you spoke to the consumers, of your clients being very durable and in very durable categories. I was curious if you’ve noticed any change in sale cycles or pace of implementation with customers that are to be on board and given the incremental macro uncertainty over the past month or so.
Dushyant Sharma
We’re not seeing any any change to speak of. In fact, as I called it out in the opening remarks that we have been watching the trends in Q1 very carefully, both from the both for the consumers on our platform but as well as our business affairs, and we’re not seeing any changes there. And in terms of the implementation speed as we as we talked about, we seem to be doing well there as well. All the investments we have made, but also the face to face interactions, especially with large enterprise clients actually continues to help us there. So we are not seeing any — and our pipelines are looking strong and bookings were good.
Andrew Polkowitz
Okay, that’s helpful. And then just my one follow up on Sanjay.
You mentioned that you have a liquidity for M&A if necessary. I was curious what types of deals would be attracted to you guys whether it’s just for further distribution, you mentioned the partner channel already or if there’s capabilities you’d want to add to your platform. Thank you guys.
Sanjay Kalra
I’ll say, M&A opportunity is something which is kind of our secondary objective, if I call. So we’ve got a good organic business and organic growth is good, doing really well based on our bookings and pipeline and implementation base. And our cash is going at a decent level. In fact, this was a record quarter we generated $41 million in free cash flow and we are proud of it.
Now this cash is giving us a situation that, okay, how do we invest it so M&A is not something which is our primary objective. Again, I’ll point out that it is something we will only do if something great comes to us. And as we get a lot of books to take a look at, nothing has intrigued us yet. We want to make the right decision for the shareholders of the company. As far as an opportunity provides us a right return on the investment and it makes sense for longer term, we will do it.
By the way, currently there is no need for us to do any M&A. There is no feature missing. There is no vertical which we want to acquire. There’s nothing predetermined. There is no set criteria of what we are going after. We just are trying to see what makes sense and could be a creative to our shareholders, so I would say it’s too early to get into what kind of M&A it will be. But we are just being cognizant of what’s going on in the market and we will do the right decision if the right opportunity comes. But as of now, no certain criteria is set.
Dushyant Sharma
And I think the main reason — this is Dusyant, the main reason Sanjay wanted to call this out and we talked about calling this out in the opening remarks is that I think it’s a very — it’s quite humbling to be in a position where we have if I may say this quarter of a billion dollars in the bank account and and we are generating cash and frankly be in a strong position where our platform itself is is driving the growth of our business organically and we don’t need to do anything so that allows us to be very selective as Sanjay talked about.
Andrew Polkowitz
Very clear, thank you again and congrats in the quarter.
Dushyant Sharma
Thanks, Andrew.
Operator
John Davis, Raymond James.
John Davis
Hey, good afternoon, guys.
Sanjay, obviously, I think the thing that stuck out the most this quarter is the free cash flow. I think it’s about 50% more than you generated in all of ’24. You called out some change in working capital, but any other comments there, is there a way we should think about free cash flow conversion as a percentage of adjusted income or EBITDA just that really stuck out is being really strong in the quarter and just curious what’s driving how we should think about it to the balance of ’25.
Sanjay Kalra
John, thanks for the question. I think it’s interesting to see that over time we have been increasing our working capital every quarter. If you look at the trend of, say, at least this last eight quarters, right? With good EBITDA, cash generation as well. But cash fluctuates quarter to quarter, and I mean this is the first time we’ve seen our cash to be ratio actually exceeds 100%. We would like to see that every quarter, but it’s not going to be possible to have it every quarter.
To set the expectation, I think the right thing to think about is that in one full year we will generate cash and we will generate decent cash after paying taxes, as our tax rate is close to 25%. So the right way to think about is that our EBTIDA, if you take out the cap software which is kind of getting consistent now, every quarter to quarter, I think that should be the right way to think about the cash flow.
Working capital needs are not easy to estimate because we are scaling the business and the scale could happen in a way that our working capital may be needed but we are in a great position, very favorable position to have enough liquidity that we can fund the working capital. So I won’t be able to give you a precise formula, John, to estimate our free cash flow conversion every quarter. But I would say it can fluctuate quarter to quarter. I think this quarter we’ve done a wonderful job and although I would like to continue the same trend every quarter, but there are no guarantees of that. I just look at it on an annual basis and spread it evenly if that makes that makes sense.
Dushyant Sharma
And if I may say, (multiple speakers) sorry, John, I was just going to add one more point to this that one of the things which is getting even more exciting for us as a team here is that as the business is scaling and we’re generating more EBTIDA dollars and as Sanjay pointed out, our cap software remains fairly consistent, although we continue to make investments as I pointed out, I think more of our EBITDA dollars are going to the cash line.
Sanjay Kalra
Yeah, I mean, if I may add our business anyway has a strong operating leverage on the P&L, but I think the operating leverage on cash should get better in in our view subject to what working capital cash is needed every quarter.
John Davis
Okay, no, that’s helpful. And then I want to follow up on Dave’s question between the spread of kind of gross profit, or sorry, gross revenue and contribution profit. Obviously, gross revenue has been growing well in excess of of contribution profit over the last several quarters. And if I look, the guide in the back half of this year implies that they grow more similarly actually, I think contribution profit. It’s implied to grow a little bit faster than gross revenue in the second half, maybe 100 basis points or so.
And and based on your comments to Dave’s question, I just want to make sure I understand this. It sounds like you guys have a pretty good handle on what you expect from a contribution profit perspective, but the gross revenue is a little bit more, so another way your contribution profit guide is maybe less conservative than your gross revenue guide. And anything else to call out there, obviously, that’s just I mean it’s been a huge gap and it’s narrowing. Is that the right way to think about going forward, is just more conservatism and gross revenue? Any other comments you could add there?
Sanjay Kalra
Yeah, John, you’ve got a great read on the guidance, and you’re absolutely right. I would say what I explained to earlier Dave’s question is the large enterprise customers which are doing really well, they are exceeding our expectations, and we just want to keep our heads straight and not count that excess of expectations which have been achieved in the last two quarters to continue unless they happen.
But interesting part is these enterprise customers, as they get volume discounts, so there is a softer margin on them, compared to our overall business. Hence I would say there is more upside on revenue than contribution profit if that’s the way you were interpreting, I think that’s absolutely right. So we have more opportunity on revenue, I would say. And that’s a part of it is prudence on our part that how we’ve seen and how the business has performed and we just don’t want to take any chance once we see a full four-quarter cycle of these large customers.
Dushyant Sharma
And if I may also add, I think John, as part of the overall strategy for us is to continue to bring as many interchange dollars in our P&L as we can as part of market capture as as that will be a long-term plan for us to go after converting part of that expansion into a revenue source.
John Davis
Okay appreciate the color. Thanks, guys.
Dushyant Sharma
Thank you, John.
Operator
Matt O’Neill, FT Partners.
Matthew O’Neill
Yeah. Hi, gentlemen thanks for taking my question.
I was curious if you could remind us a little bit historically on potentially some of the virtues of Paymentus in a tougher macro and so what what I’m getting at is, Dushyant, you started the call with some of the defensiveness of the business, right, focusing on utilities and things like phone insurance payments, etc.
But is there a scenario where billers actually seek out Paymentus more so in an economic downturn because using your solutions improves conversion and and makes it easier for the ultimate customers to pay their bills and things like that. Is that a good way to think about their potentially actually being an upside here? Thanks.
Dushyant Sharma
That’s a great question actually. And frankly, we have gone through multiple economic cycles and some events and even though each event has their own personality, but we continue to grow our business in in all of those scenarios. And part of the reason is exactly what you called out that our value proposition on its own is so strong because with our platform, with our ecosystem, our technology and innovation framework, we are able to actually reduce the cost to serve for our clients, especially as the electronic billing adoption — electronic billing and payment adoption is more mainstream now than it used to be, meaning there is more opportunities for efficiencies to be gained for any enterprise of any size, especially the larger end of the market.
They are looking for ways to reduce the cost to serve, and that is not about transaction pricing. At this stage they all know transaction pricing actually is not the biggest cost center for them. It is all the other workflows which take place to actually bring the payment in the door. So we are with our platform, the holistic view of the platform, we are able to solve some of those problems while also improving the customer experience.
Combined that with our pricing model which is we don’t charge anything for upfront investments and so on because how well deeply integrated we already are in the billing ecosystem today across all the software industries and the verticals we currently serve. So from that perspective, I think our value proposition continues to resonate.
In a difficult scenario where there’s a downturn, I think when folks are looking for ways to bring their revenues faster in the door and to look for opportunities where more and more customers use more and more efficient and modern channels to make a payment, I think our name comes pretty much right there at the top and as one of the strategies to bring that to bear.
Matthew O’Neill
Thanks, Dushyant. And I guess just as a follow up, have you, guys, even anecdotally seen any changes in the business, whether it’s from your customer’s perspective as far as the pipeline or the underlying customers of all the billers you serve, are there any behavioral changes there. I know your business is almost exclusively driven on a revenue-per-transaction basis, so the dollar amounts are less impactful, although it does impact the cost side a little bit. But have bills kind of all else equal gone up or down or otherwise changed from your observations?
Dushyant Sharma
So we are seeing encouraging trends actually all across the board currently.
Matthew O’Neill
Great. Thanks so much.
Dushyant Sharma
Thank you, Matt.
Operator
Andrew Bauch, Wells Fargo.
Hey, guys, thanks for taking the question. It’s Lamar on for Andrew. I have a follow up on the large enterprise but — hey, [Sanjay] and Dushyant.
I have a follow up on the large enterprise billers. And I understand that you guys are being cautious around how they trend and kind of waiting for a full-year cycle to gain better visibility and confidence, but it’s still outperform your internal expectations again and so I guess with another quarter of them under your belt. Any early learnings that you may be able to share in relation to these larger billers and then is it fair to say that the sales momentum that you saw with them in 2024 has that sustained or even accelerated into 2025 given the micro uncertainty that we’re seeing?
Dushyant Sharma
Lamar, that’s a great question. I will have Sanjay, come in on most of the question. But I’ll just start by saying that one of the exciting aspects which is giving us as a team a lot of great feeling for 2025 and beyond is exactly the trend we observed. We’re expecting certain things from the new customers we are onboarding and, based on the benefit that our platform, our customers are able to enjoy, which is leading to higher adoption of our services, converting more from paper processes to electronic processes It is actually helping increase our TAM even within that same customer base earlier than we were anticipating. So some of those trends are hard to predict until you’ve gone through the entire cycle.
But I’ll have Sanjay comment on the back of it.
Sanjay Kalra
I’ll say mainly for the same store sales part of your question, Lamar, the trends which we are observed like only for say 2.5 quarters, although again I would caveat that that’s not representative of how it’ll happen. It could happen, it may not. But the last 2.5 quarters, the trends have been fairly decent. They have been pretty much similar to what we see in other parts of the business, whether they are mid-market clients or small clients or large clients. I think they’ve they’ve been pretty much similar, in similar in range.
The interesting part on this is that these customers are helping us get similar customers or large customers which are in our pipeline as of now and we see good opportunities around around the horizon to see good performance in the outer years. And one of the interesting pieces of the enterprise customers is together with giving an opportunity for the pipeline, I think the the quality of — or the feedback which we are getting from the customers is pretty much helping us across the board, even in small size clients.
So I think it’s just we’ve got many household names as well now in our pipeline. So that’s the additional benefits I would say. But in terms of trends we are feeling very good about what we have seen so far.
Okay. Thanks. Makes sense and great job on the quarter.
Dushyant Sharma
Thank you, Lamar.
Operator
Darrin Peller, Wolfe Research.
Darrin Peller
Hey guys, nice job on the quarter here, I guess just I think really revisiting your ability to scale into these into incremental verticals has continued to impress us.
So maybe what are the latest trends you’re seeing in terms of demand across moving beyond utilities or some of the categories that you’ve been in for some time and really understanding some of the areas around, obviously, healthcare, insurance, education, even government, I know. So what’s the latest in terms of what you’re seeing the most demand from that’s incremental. Where is it resonating and maybe what are the driving factors of differentiation you’re offering that’s resonating in those areas more recently.
Dushyant Sharma
Yeah, it’s a great question.
One of the things I would say is that we wanted to do the exact same analysis of our bookings in Q1 compared to the year-over-year bookings in verticals, and we are very excited actually to see how well our verticals, not just utilities, which is growing rapidly and continues to do well. As sizable as that is, but all the other verticals you named are doing well as well, and growing pretty fast.
The primary value proposition actually is what we are noticing is and what we believe will eventually be the case in our our view of the long term view of the bill payment market, clients want a platform that is proven, that is tested, that is able to handle scale, withstand all the complexities and sophistication of the workflows, and is still able to provide the best customer experience.
We do not believe the single-purpose use case where a platform is designed for one particular industry offers any more capabilities to a billing company once they reached the mainstream of adoption beyond the initial stage and the early adopters and so on. Once you reach the mainstream, everyone knows that consumers are looking — consumers are the same.
I’m the same consumer who’s paying my phone bill as well as my insurance bill as well as my healthcare bill and my utility bill. And Paymentus as pervasive as we’re getting, we are becoming a more well-known name even for the consumers and the businesses, business payers who are using our platform as they go from different places to different places and across the country.
Darrin Peller
Okay, so it sounds like it’s a similar value problem at the end of the day, but I mean, I just wonder if that’s, yeah, that’s it’s great to see. I guess one quick follow up more on the financial side, Sanjay, would just be just when we talk about the operating leverage in the business, obviously you guys have shown pretty amazing margin expansion consistently, from your perspective, I mean what just remind us on your maybe longer-term targets.
What kind of operating margins you see this business getting to. Is there anything between now and then that might change the types of incremental margin profile and we’re seeing on the new business you’re adding would be helpful. Thanks, guys.
Sanjay Kalra
I’ll say achieving 34.2% margin in this quarter, which is a record, definitely we are proud of that. And while we all would like to march on that path and get even better every quarter and why not, right? We’ve got a great operating leverage and the business is scaling. But I think it’s not prudent on our part to talk about how the long term will shape up. The only guidance we provide for the longer-term vision is our top line. We expect would continue to grow 20% annually and EBITDA margin dollars would expand between 20% and 30%. As our latest up to date full-year guidance reflects today at the high end, both of these metrics actually are ahead of these long-term targets.
So coming to the EBITDA margin, I would say that’s kind of the balancing figure. That’s not something which drives us is the product of our business and operating efficiency should deliver good results. We dropped more than 50% incremental contribution profit to the bottom line and as new business scales and as far as we spend correctly by calibrating our contribution profit, our OpEx has to be calibrated as so that will derive the results.
But there could be quarters I would say down that we could decide to spend extra and make extra investments in the business as we have to scale and capture more pipeline convert the bookings we might have to spend extra times. But that could be in quarters, not overall I would say. So I would say longer term we have good expectations for EBITDA margin. I can’t give a number.
Darrin Peller
Okay, all right. Nice work, guys. Thanks.
Dushyant Sharma
Thank you, Darren.
Operator
William Nance, Goldman Sachs.
Will Nance
Hey, guys, I appreciate you taking the question.
Nice to see some of the channel partnership announcements today. Dushyant, wondering if you could spend some time just giving an update on the channel distribution strategy. What’s the makeup of your current kind of go to market resources today and how does the new business kind of, distribute across various channels? Appreciate it.
Dushyant Sharma
Sure. Hey, Will. We are — actually the channel partners, we call out the channel partners have become a very important and a strategic part of our go-to-market strategy in conjunction with our direct go-to-market and we are seeing that a combination of direct strategy with channel partners in different verticals, as well as the size — regardless of the size of the customers, it actually does help help achieve the type of efficient go-to-market strategy we are seeking as we are scaling the business.
So today channel — if you would have asked like 10 years ago or 8 years ago or even 6 years ago, channel partner would be a smaller part of our business than it is today. Channel partners continue to be — continue to add increasing value to our pipeline and the bookings. But at the same time we believe one of the best things we have done is we have remained, in all verticals we go after, we have remained active ourselves so that we can learn from the customers, we can learn from the market, we can learn from the pricing.
And the value-proposition strategy and all the different challenges or exciting opportunities that exist and learn from them and as a result, share with our partners as well and then redefine a go-to-market strategy. So that is helping us a lot.
Will Nance
Got it. That’s super helpful. And then just on the large enterprise, implementations that you’ve been referencing on the last couple of calls, I was wondering if you could give any sense for the contribution to revenue and contribution profit from those merchants specifically just as we think about modeling out the back half of the year and starting to lap those implementations.
Have a guess that we’ll start to see some of the spread between revenue and contribution, profit change, but if there’s anything you could do to maybe put a box around what those what those merchants are contributing to some of the results right now that’d be very helpful just in calibrating the models.
Thank you. Nice results today.
Sanjay Kalra
Hey, Will. Thanks, I appreciate the question and appreciate the desire to get that level of granularity of our business. But we’ve decided not to get into that level at this point given we have only 2.5 quarters under our belt. I think once we have full year we might be able to share some color, but we don’t want to get into that level at this point in time.
The only thing I can say is that, and what we have shared today, is that large customers definitely get a better pricing. Said differently, their margins are softer than corporate margins, but overall the operating leverage on the business, if that is considered, it’s a very profitable and great business for us as you’ve seen our adjusted EBITDA was record 34.2%.
So I think overall, it’s accretive, it’s definitely accretive to the bottom line. And they are adding good cash and good profitability to us, helping us reach better margins. Won’t be able to get into the things that you’re seeking at this time.
Will Nance
Okay, right, understood. Appreciate it. Thanks for taking the question.
Dushyant Sharma
Thank you, Will.
Operator
There are no more questions, so I’ll pass the call back over to the management team for closing your remarks.
Dushyant Sharma
Thank you, everyone. Have a great day.
Sanjay Kalra
Thank you.
Operator
That concludes the conference call. Thank you for your participation. Enjoy the rest of your day.
